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Claims
If an item purchased in the PUMA Online Shop does not meet PUMA quality standard, you are entitled to make a claim within the legally applicable guarantee period. This also applies to items that have been reduced in price.
Please send the merchandise you wish to make a claim about and enclose a copy of the invoice on which you have listed the quality issues, with one of our dispatch partners La Poste or Kiala, to the address below:
La Poste:
PUMA Online Shop
PFC Erstein
67119 Erstein
France
Kiala:
PUMA Online Shop
Industriestrasse 160
31275 Lehrte
Germany
Please note that faulty merchandise should not be returned using the standard returns process. Please contact our Customer Service under tel. +33 1 / 703 736 11 (The costs vary according to your providers' rates.) and we will send you a new package return sticker to send us the faulty merchandise.
Complaints can only be accepted for items purchased in the PUMA Online Shop.
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Please see our Terms and conditions and Privacy policy pages.
Need assistance?
Have you still got questions? We would be pleased to answer your questions in German, English, French or Spanish.
You are also welcome to call or write:
Hotline: +33 1 / 703 736 11 **
(Monday to Friday from 08.00 – 20.00)
E-Mail: service-fr@shop.puma.com
PUMA Retail AG
Ostringstrasse 17
4702 Oensingen
Switzerland
Tel.: +33 1 / 703 736 11 **
Fax: 08 26 / 10 01 81
** The costs vary according to your providers' rates.
