Help

FAQ

• How do I pay?
• How much is the minimum order value?
• How much are the delivery costs?
• I am unable to complete the order using the "Credit card" payment option.
• How long will delivery take?
• Has my order been received?
• Can I subsequently change an item in my order?
• Can I subsequently cancel my order?
• Can I place an order by email/post/fax?
• How will I know when my order has been sent out?
• What happens if I am not at home when the package is delivered?
• Can I exchange an item?
• How long have I got to return an item?
• I have returned an item, now how do I get my money back?
• What happens if a product is not available in the required size/colour?
• Can I return something that was not ordered from the PUMA Online Shop?
• I would like to return a damaged, faulty or incorrect item, how do I do this?
• Can I order an item that I cannot find in the PUMA Online Shop?
• Which countries does the PUMA Online Shop deliver to?
• Can you send me a catalogue?
• How to redeem a voucher?

Terms and Conditions

• § 1 Operator of the PUMA Online Shop and the Validity of these General Terms and Conditions
• § 2 Contract Closure
• § 3 Accepting The Order
• § 4 Order Volume
• § 5 Delivery and Delivery Charges
• § 6 Payment
• § 7 Retention of Title
• § 8 Legal Returns Policy
• § 9 Returns
• § 10 Guarantee
• § 11 Privacy Policy
• § 12 UN Convention on Contracts for the International Sale of Goods
• § 13 Provider Identification Details

Payment Types

• Paying by Credit/Debit Card
• Paying by PayPal

Ordering

• Subsequent Cancellation
• Making Subsequent Amendments to an Order
• Telephone Orders/Ordering by Email/Post/Fax
• Exchanging Products

Delivery

• Delivery Time
• Dispatch Partners
• Order Status
• Delivery Address and Invoice Address
• Minimum Order Value
• Delivery Charges

Returning Items

• Deadline for Returns
• Dispatch Partners
• Reimbursement of Merchandise Value
• Items Purchased from Stores
• Guarantee
• Trying the Items on

Claims

Redeem a Voucher

PUMA GIFT CARD

• Where can I use my PUMA Gift Card?
• Can I choose the value of the Gift Card?
• How is the exchange rate calculated?
• Do I have to spend the exact amount on my Gift Card?
• Can I return product purchased with a Gift Card?
• How do I activate the Gift Card?
• Can I use/buy the Gift Card in the Mobile Shop?
• Can I recharge my Gift Card?
• How can I check my balance?
• How long is my Gift Card valid?
• What do I do if I lose my Gift Card?
• Are there any fees associated with using my Gift Card?
• Where is my next PUMA store?
• Have questions about Gift Card?

My Account

• Forgotten Passwords
• Master Data

Optimum Use

• Browser Settings
• Screen Resolution
• Cookie Settings
• What are Cookies

Privacy Policy

• Privacy Policy
• Responsible Party
• Your Personal Data
• What are Cookies?
• Note

Contact

Imprint

• Imprint
• Registered office
• Commercial Register
• VAT ID Number
• Managing Directors
• Chairman of the Supervisory Board
• Responsible for content
• Concept and design of this website